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Privacy Policy

This Privacy Policy outlines how limitless-casino-new-zealand ("we", "us", "our"), operating exclusively via limitless-nz.com, collects, uses, discloses, and protects your personal data. This policy applies to all players and website visitors interacting with our platform and services. The effective date of this Privacy Policy is 6 November 2025. By using our services, you acknowledge and agree to the practices described herein, in accordance with New Zealand law and international best practices.

Who We Are

OBSERVE: limitless-casino-new-zealand is operated by Anden Online N.V., with Tech Zone Inc. as its operational subsidiary. While certain legal address and registration particulars are currently under clarification, the company is licensed under Curacao eGaming (8048/JAZ) and Anjouan Gaming, Comoros. We prioritize data protection and regulatory compliance for all users in New Zealand.

  • Company Name: Anden Online N.V.
  • Operational Subsidiary: Tech Zone Inc.
  • Licenses: Curacao eGaming (8048/JAZ), Anjouan Gaming, Comoros (pending clarification)
  • Primary Contact Email: support@limitless-nz.com
  • Data Protection Officer (DPO): Tane Williams, reachable at the above email. For urgent data protection matters, please specify "Data Protection Request" in your subject line.

Regional Compliance Note: In the absence of a published physical address, all regulatory and data subject queries are directed to digital channels in line with NZ industry standards.

What Personal Data We Collect

OBSERVE: We collect various categories of personal and technical data to ensure regulatory compliance, secure account management, and service optimization.

  • Personal Identification Data: Full name, date of birth, address (where provided), email address, phone number, and identification documents.
  • Technical Data: IP address, device type, browser information, operating system, device identifiers, access logs, and activity timestamps.
  • Payment Data: Credit/debit card details, payment account information, transaction history, and deposit/withdrawal records.
  • Behavioral Data: Betting and gaming history, frequency and duration of sessions, clickstream data, and user preferences.
  • Cookies & Tracking Technologies: Session cookies, persistent cookies, third-party analytics and advertising cookies, and similar technologies.

Reflecting regulatory obligations, all collected data aligns with NZ privacy laws and gaming regulations.

Legal Basis for Processing

OBSERVE: limitless-casino-new-zealand processes personal data exclusively for legitimate and lawful purposes, adhering to NZ law, GDPR principles, and international standards.

  1. User Consent: We request your explicit consent for marketing, cookies, and certain profiling activities. Consent can be withdrawn at any time.
  2. Contract Fulfillment: Data is processed to create and manage your account, verify your identity, execute financial transactions, and deliver gaming services as per our Terms & Conditions.
  3. Legitimate Interests: We process data to prevent fraud, ensure network and information security, and conduct analytics for service improvement, provided such interests are not overridden by your rights.
  4. Legal Obligations: Compliance with anti-money laundering (AML), know-your-customer (KYC), responsible gambling, and regulatory reporting requirements, as mandated by New Zealand law and our licensing authorities.

Protective Clause: When processing is based on legal requirements, your data is retained and processed as necessary to comply with applicable obligations and defend our legal interests.

Purpose of Processing

OBSERVE: Data processing is purpose-limited and aligned with both user expectations and legal mandates.

  • Account Creation & Management: To register users, verify identity, and manage user profiles.
  • Service Provision: To operate games, process transactions, provide customer support, and ensure fair play.
  • Improvement & Analytics: To analyze user behavior, monitor system performance, and enhance platform features.
  • Marketing Communications: To send promotional materials, offers, and newsletters (subject to your consent).
  • Fraud & Security: To detect, investigate, and prevent fraudulent or suspicious activities and breaches of our Terms & Conditions.
  • Regulatory Compliance: To meet KYC/AML and other regulatory obligations as required by NZ and international law.

Disclosure & Sharing

OBSERVE: We only share personal data under strict circumstances, ensuring legal compliance and user protection.

  • Payment Partners: Financial institutions and payment processors for transaction execution.
  • Service Providers: IT support, data storage, software providers (such as GLI-certified game vendors), and analytics services, all under contractual confidentiality obligations.
  • Regulatory Authorities: NZ and international regulators, including Curacao eGaming and Anjouan Gaming, for compliance, audits, and investigations.
  • Affiliates & Business Partners: Shared only with user consent for marketing or as required for service delivery.
  • Advertising Networks: Third-party networks may receive data with explicit user consent for targeted advertising.

Legal Safeguard: We never sell personal information to third parties. All disclosures are governed by strict data protection agreements and international standards.

International Transfers

OBSERVE: Data may be transferred to jurisdictions outside New Zealand, including Curacao and Anjouan (Comoros), where certain operational systems and regulatory authorities are located.

  1. Countries of Transfer: Data may be processed or stored in the Netherlands Antilles (Curacao), Comoros, and other regions where our service providers operate.
  2. Protection Guarantees: All international transfers are safeguarded by Standard Contractual Clauses (SCCs), binding corporate rules, or equivalent legal mechanisms ensuring adequate protection of your personal data.
  3. Data Subject Rights: Regardless of transfer location, your rights and protections under New Zealand law and this Privacy Policy remain fully enforceable.

Regional Compliance Note: All international transfers are risk-assessed and only permitted where robust data protection standards are contractually assured.

Data Retention

OBSERVE: limitless-casino-new-zealand adheres to strict data retention standards, balancing regulatory requirements and user privacy.

  • Personal Data: Retained for the duration of your account plus up to five (5) years following closure, to comply with AML/KYC and dispute resolution obligations.
  • Technical & Behavioral Data: Retained for up to two (2) years for analytics and security, unless further retention is required by law.
  • Marketing Data: Retained until consent is withdrawn or after inactivity periods as prescribed by law.
  • Deletion Criteria: Data is erased upon user request (where permitted), expiration of statutory retention periods, or when no longer required for processing purposes.

Legal Disclaimer: Where legal or regulatory obligations require, certain records may be retained beyond these periods strictly for compliance purposes.

Your Rights

OBSERVE: As a user of limitless-casino-new-zealand via limitless-nz.com, your rights are protected under NZ law, the GDPR, and aligned with best-practice international standards.

  1. Access: You may request access to your personal data held by us at any time.
  2. Correction: You have the right to request rectification of inaccurate or incomplete personal data.
  3. Erasure ("Right to be Forgotten"): You may request deletion of your data, subject to our legal and regulatory obligations.
  4. Restriction: You can request restriction of processing where accuracy is contested, processing is unlawful, or you require data for legal claims.
  5. Objection: You may object to processing based on legitimate interests or for direct marketing purposes at any time.
  6. Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format for transfer to another provider.
  7. Withdrawal of Consent: You may withdraw marketing or other consents at any time without affecting prior lawful processing.
  • Exercising Rights: Please contact support@limitless-nz.com with your request, specifying your account and the nature of your inquiry.
  • Response Timeframe: We will respond within thirty (30) days of receipt. All requests are handled free of charge unless manifestly unfounded or excessive.

Regional Compliance Note: While Mexican privacy law (Ley Federal de Protección de Datos Personales) does not directly apply, our practices align with its principles for global consistency and user assurance.

Cookies & Tracking Technologies

OBSERVE: We utilize cookies and similar technologies to ensure secure, efficient, and personalized user experiences.

  • Session Cookies: Enable essential site functions and expire upon logout or session end.
  • Persistent Cookies: Retain user preferences and login states across sessions for up to two years.
  • Third-Party Cookies: Used for analytics (e.g., Google Analytics) and targeted advertising, only with your consent.
  • Cookie Management: You may manage or disable cookies via your browser settings or through in-site privacy controls. Disabling cookies may affect site functionality.

Legal Notice: Use of non-essential cookies is subject to your explicit consent, in accordance with NZ and global data protection standards.

Data Security

OBSERVE: limitless-casino-new-zealand implements comprehensive technical and organizational measures to safeguard your data, reflecting ISO 27001 and SOC 2 standards.

  • TLS Encryption: All data transmitted is encrypted using TLS 1.2 or higher protocols.
  • Data Encryption at Rest: Sensitive information is encrypted when stored within our systems.
  • Multi-Factor Authentication: Access to sensitive systems is secured by multi-factor authentication for authorized staff.
  • Access Controls: Strict role-based access controls and audit logs are enforced to prevent unauthorized access.
  • Security Audits: Regular internal and third-party security assessments, including those by GLI, are conducted to identify and mitigate risks.
  • Employee Training: Ongoing staff education programs on data protection, privacy, and incident response procedures.
  • Incident Response: Robust protocols for managing and reporting data breaches, including prompt notification to affected users and regulators where required.

Protective Clause: While all reasonable measures are taken, no system is entirely immune to risks. Users are encouraged to maintain secure passwords and notify us immediately of any suspected compromise.

Complaints & Contacts

OBSERVE: We are committed to transparent and responsive handling of privacy-related inquiries and complaints.

  1. Initial Contact: Direct all complaints or queries to our Data Protection Officer, Tane Williams, at support@limitless-nz.com. Please include your account details and a clear description of your concern.
  2. Online Feedback: Where available, use the online contact form accessible via your account dashboard.
  3. Response Process: We acknowledge complaints within seven (7) days and aim to resolve all issues within thirty (30) days.
  4. Escalation: If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand) at enquiries@privacy.org.nz or phone 0800 803 909. For data processed under EU or Mexican law, contact relevant authorities as needed.
  • Postal Address for Regulatory Correspondence: Provided upon verified request due to security considerations.

All complaints are handled confidentially in accordance with applicable laws and regulatory guidance.

Updates

OBSERVE: This Privacy Policy may be updated to reflect changes in our practices or regulatory requirements.

  • Notification Procedures: Users will be informed of material changes via email, website banners, and account dashboard alerts.
  • Version Control: Last updated: 6 November 2025. A full changelog is maintained for material updates.
  • Advance Notice: Significant changes are notified at least thirty (30) days in advance. Users may object or close their accounts before changes take effect.

Legal Notice: Continued use of limitless-nz.com after policy updates constitutes acceptance of the revised terms. Users are encouraged to review this policy periodically for the latest information.